We want to make sure the product your looking to purchase for fills your requirement before you place your order, if you have any doubts or questions contact us by email sale@saratota.co.uk or call on 01707 331447 . We prefer orders to be placed via the website as telephone orders leave no trail. Web orders are stored electronically, so any specific instructions relating to your order can be mentioned in the comments section. Mistakes can happen if orders are made over the phone (we are only human!), and are much less likely on electronic orders. Invoices: Invoices are sent to your specified email address; if you wish to change this please let us know. Invoices can also be sent by post if specifically required.
Payment
Payment is required before goods are despatched unless otherwise agreed. We will accept PayPal, most major credit/debit cards, cheques, postal orders and Bank Transfers. Saratota Ltd reserves the right to change prices. All goods are subject to availability. If we do not supply the goods we will refund any money already paid. We will not be liable for compensation or damages if we do not supply the goods. Goods are charged to the credit/debit card on despatch. The price for the goods will be stipulated at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier's price or if due to an error or omission the price published for the goods on our website is incorrect. We will inform you of the correct price and give you the option to cancel your order. Please note that credit cards and business delta cards are surcharged 3% - debit cards are surcharged 3% on orders under £50.00. unless prior agreement to wavier this is obtained. All goods supplied remain the property of Saratota Ltd until payment has been received in full.
Back Orders If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
Credit Card Security, all credit card transactions are made using the secure PAYPAL Pro service. This enable secure payment via credit cards, debit cards,and of course your paypal account
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Delivery
Stock permitting we try to despatch your order the same day (Monday - Friday), subject to receiving web orders by 3:00pm (telephone, email & fax orders by 2:30pm). However we may be able to service that important requirement so call us even if it late. Special Cable making orders are processed in our system as a two day service.
No guarantees are given for next day delivery. However, our mission is to achieve this where possible.
UK Next Working Day Carrier service is arranged through APC. Some items are sent Royal Mail Special Delivery due to location i.e. I.O.M, Scottish Islands & Northern Ireland. We select the most appropriate carrier depending on size, weight, destination and value. some small items will go by first class post. Most items require a signature on delivery.
APC Deliveries - If the addressee is not available on the first day of attempted delivery then APC will leave a card. They will then try again the next day. If there is no response on the second day they will hold the item at their depot for 7 days. If you get in touch with us we can provide shipping, signiture and tracking information.
Royal Mail deliveries - if a non trackable service is required we cannot accept liability for delays.
Transit Damage -If you specify a carriage type with insurance which varies from our usual choice then our liability will be limited to the carriers compensation policy, for example First Class post insurance value is approximately £19.00.
Overseas orders - we can arrange a carrier for you. Our standard carrier is FEDEX . We can also ship using other shipping agents if required. If you have an account with a Carrier we are happy to get orders ready for your carrier, though you must instruct them to collect and provide us with sufficent notice so goods are ready for collection from one of our offices.
Ideally we would like a telephone number for the delivery address in order that carriers can contact direct if directions are required. If a telephone number is not provided we will provide your main landline number to our carrier.
Current pricing for UK & Overseas carrier and post items can be found on our website at and is under review currently
Warranty and Returns Policy
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee Whether your order is made via the website or by telephone you are covered under the Distance Selling Regulations laid out by the Office of Fair Trading. If you cancel an order and wish to return the goods you must confirm, in writing, to us within 30 days from the day after that on which the goods are received. You must ensure that reasonable care is taken of the goods and that they are returned to us by some form of insured, signed for carrier at your expense. On receipt of the returned items, they will be checked and tested to determine that reasonable care has been taken and then we shall credit your credit/debit card with the total amount of the original order less the carriage and the credit card surcharge. Your right to cancel is not extended to goods made to your specifications such as custom made cables. If returning items please ensure that they are packed in a secure box or bag (ie do not just tape up the presentation box and put delivery labels on it!). We reserve the right to apply a restocking charge for items returned in an un-saleable condition. Note this applies to packaging, manuals, CDs and accessories etc as well as the listed product. You will need to complete our RMA/Returns form for items coming back to us regardless of whether they are faulty or just not required. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Privicy Policy
Saratota Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes
